How much is shipping?
- For our Irish customers, Postage & packaging is €7.50
- Our UK customers postage & packaging is €7.50.
- Our customers in Europe postage & packaging is €9.50
When will I receive my order?
In Ireland , any item ordered before 12pm any weekday should be received within two business days. Orders in the evenings and weekends will be received within 3 business days. Please note that we can’t predict delays due to weather or traffic conditions. That could potentially result in a delay or late delivery so we just ask for your patience in the unlikely event that happens!
How quickly after receiving my payment do you send my order?
Very quickly! In fact your order will be shipped typically within hours and no more than 1 business day of receiving your order.
How will you send my order?
Currently we are shipping all items via An Post or Irish mail courier. In some circumstances we may use an alternative if necessary. For our uk & European customers, your local postal service will deliver your item.
I made a mistake with my order! Can I change it?
We’ll certainly try for you! If your products haven’t been shipped yet we can always make amendments and are happy to do so! Just email us at firstname.lastname@example.org and if necessary a member of our team will contact you to assist!
Please note that if your package has already been shipped we are unable to recall it and you will need to return it to us if you need it exchanged.
Can I cancel my order?
Of course! You have the right to cancel any order before it is shipped, for a full refund. If you have received the item and would like a refund that’s okay too! Please see the terms of our Oxygen Guarantee for more details!
If I’m not happy with my product can I return it?
Of course! We want the process of buying from Oxygen to be as stress-free as possible and that means not having to worry about being stuck with something that doesn’t suit you! We offer all our customers a money back guarantee when purchasing from Oxygen. Visit our guarantee page by clicking the link at the bottom of our site for more information!
You’re welcome to return any item within 7 days of receiving it, provided you haven’t untied it from its packaging.
Just email us at alwyn.oxygenhairdesign.com and we will provide returns instructions!