The following terms and conditions apply to all transactions on www.oxygenhairdesign. The use of this site indicates your acceptance of these terms and conditions. The placement of an order indicates your acceptance of these terms and conditions, This does not affect any statutory rights that you may have. Please read them carefully and print a copy for future reference.

General

These terms and conditions do not affect your statutory rights. To order goods through this website you must be at least 18 years of age and accept delivery in Ireland, Uk & Europe. We will treat each order for goods as an offer by you to purchase the goods subject to these terms and conditions.

Description of Goods

Many of the products we sell are of a descriptive nature and it is not practical to publish detailed specifications of all the products. All images, descriptive matter, specifications and advertising on our site are for the sole purpose of giving an approximate description of the goods. Full detailed specifications are available from the manufacturer’s brochures or their websites.

Accuracy of Product Information

All product specifications, images and other information published on our website have either been made accessible by suppliers, manufacturer’s, publications, publicists, or been gathered from public-domain sources. The intention of Oxygenhairdesign.com is that all information on the website should be as accurate and up to date as possible.

Payment and Price

The total price payable for the goods will be stipulated at the time when you place your order whether or not the order has been confirmed. We are entitled to make adjustments to the price to take account of any increase in our supplier’s prices, or the imposition of any taxes or duties, or if due to an error or omission the price published for the goods is wrong whether or not the order has been confirmed. We will inform you of the correct price and give you the opportunity to cancel the order. All prices on our website are inclusive of VAT but exclusive of delivery charges which will be payable as indicated at the time of placing your order.

Typographical Errors

In the event a product is listed at an incorrect price due to typographical error or error in pricing information from our suppliers, taxes or duty changes, we shall have the right to refuse or cancel any orders listed at the incorrect price whether or not the order has been confirmed. If your credit card has already been charged and we subsequently cancel your order, we will immediately issue a credit to your credit card account in the value of the incorrect price (including delivery charges).

Payment Methods

We accept all major credit and debit cards including Visa, Mastercard and Laser. On the order you must provide us with your exact billing address and telephone number – the address and phone number your credit card bank has on file for you. Incorrect information will cause a delay in processing your order. Your order will only be processed once authorisation of your credit card has been properly received.

Availability of Goods

All products and services are subject to availability and may be withdrawn at any time. If we do not supply the goods for any reason we will not charge you for these and we will refund any money already paid for them. However, we will not be responsible for compensating you for any other losses you may suffer if we do not supply the goods.

Delivery Charges

All prices on our website are exclusive of delivery charges which will be added to the price of the products at our checkout.

You will be notified if delays are anticipated, if we cannot deliver your order within our recognised delivery time we will inform you and offer you the right to cancel the order.

Delivery in Ireland

There is a standard charge of €7.50 for postage and packaging regardless of weight, value and quantity. For parcels which exceed a certain weight we use a courier service, who will charge the customers card if delivery can not be made. If a parcel is returned to us because alternative delivery arrangement was not made, we will incur a charge of €15.00 which we will have to pass on to you “the customer”.

Delivery in the UK: There is a standard charge of €7.50 postage and packaging . If items exceed 1kg there may be an extra cost. For parcels which exceed a certain weight we use a courier service, who will charge the customers card if delivery can not be made. If a parcel is returned to us because alternative delivery arrangement was not made, we will incur a charge of €15.00 which we will have to pass on to you “the customer”.

Delivery in the Europe: There is a standard charge of €9.50 postage and packaging.

Delivery Times

Delivery of products (stock items) will normally be made within 2-4 working days from clearance of payment. Any dates we specify for the delivery of the goods are approximate only and we shall not be liable for any losses, costs, damages, charges, or expenses caused by any delay for delivery of the goods. If we or our suppliers are temporarily out of stock, we will notify you of this position and you should allow up to 28 days for dispatch of the goods. For delays of more than 28 days, you will have the right to cancel the order and we will refund any money paid by you for the goods.

Risk

As soon as we have delivered the goods to your door you will be responsible for them. We will only deliver goods to the address on the order. From the time of receipted delivery of the goods, any loss or damage to the goods shall be at your own risk. Any transit damage to the goods, shortages or incorrect goods supplied must be noted on the delivery consignment note at the time of delivery.

Time Limitation for Notification of Claims

Damage in transit

If goods arrive in a damaged condition you must make a note on the carrier’s delivery consignment note and it will be your responsibility to inform us within 7 days from delivery.

Shortages

It is your responsibility to sign for the correct number of packages as shown on the carrier’s delivery consignment note. Any shortages must be noted on the consignment note and it will be your responsibility to notify us within 10 days from delivery.

In-Correct Goods

It is your responsibility to notify us of any in-correct goods supplied within 7 days from delivery.

Non-Deliveries

We will not accept liability for goods lost in transit unless we are notified within 10 days from the expected delivery date. If goods returned under this clause are found to be perfect and in full working order, these will be returned to you and an administration fee of 15% of the price of the goods along with the cost of carriage will be charged to your credit card account.

Product Guarantees

All products supplied are covered by the terms and conditions of the Manufacturer’s Guarantee for their stated period. This guarantee specifically excludes faults caused by accident, neglect, and misuse. This does not affect any statutory rights that you may have.

Order Cancellation

You are allowed to cancel your order the following morning between 9am and 12pm for a full refund. If the product has been posted when you request cancellation you will be required to return at your expense in accordance with our customer returns policy before you are granted a refund. Items must be received within 7 days of this notification to be eligible for a full refund.

Customer Returns and the Oxygen Guarantee

Customer may return any item within 7 days of delivery, for a refund or exchange provided the item(s) meets with the following criteria:

All goods must be returned in the original condition they were received.

Any goods returned outside the original condition will be reviewed by us to determine whether it is eligible for a refund or exchange as outlined in this section. A refund or exchange will not be provided for products returned in a used condition or been tampered with.

Used condition and tampering includes but is not limited to:

hair extensions that have

(i) been cut

(ii) been coloured, dyed, or permed

(iii) had heat applied for the purposes of straightening or curling effect

(iv) that have any damage inflicted as a result of tampering including traces of scents such as cigarette smoke or burning.

(v) extensions that have been removed from the cardboard backing in the original packaging. While we appreciate any assurance they have not been used, these are hygenic goods and cannot be accepted back under such condition. Under the rules of distance selling, hair extensions are considered “for the supply of goods made to the consumer’s specifications or clearly personalised or which by reason of their nature cannot be returned or are liable to deteriorate or expire rapidly;”. We fully support and enforce this legislation when it comes to items removed from their packaging.

If an item is determined to be used or tampered with, you will be notified via email within 7 days of its return. You will be granted the option to pay for its return to you. If you do not reply or refuse to make payment for its return to you, the item will be held for 30 days and then destroyed.

Returns must be requested within 7 days of receipt of delivery. Returns will not be accepted after 7 days unless goods are faulty. Goods are not considered faulty if their condition deteriotes due to poor hair management or poor application of extensions.

Our goods are not shipped faulty. As this is a hygenic product we cannot accept back items simply because a clip isn’t working after the product is removed from its packaging.

When purchasing human hair extensions, it is possible (although very rare) for a foreign uncoloured strand to be apparent). We make every effort to ensure this does not happen but in the event it is visible, this does not make the product faulty or unfit for purpose.

The buyer is responsible for all postage costs when returning items to us for refund or exchange. International clients are also responsible for any customs or duties charge payable to reutrn items to us. All items are dispatched from and must be returned to

Oxygen Hair
31 Main street
Midleton
Co. Cork
Ireland

Delays due to weather or strike action
Oxygen will not be held responsible for any delay caused by weather, unsafe travel conditions or strike action held by transport companies or associated business.

Disclaimer – Images

Oxygen make every effort to maintain clear descriptions and endeavour to use such “up to date” images that are representative and truly reflect the item to be purchased. However Oxygen cannot be held responsible for the following any perception you may have in product representation.

It is also important to note that some colours may vary slightly from what you see on screen to the product ultimately received, depending on your monitor screen resolution and colour/display settings. We are aware that our site looks different on different PC’s using different browsers and having different colour and screen resolution settings. This is why we allow your to return your product within 7 days of receipt for a full refund.

Hair Products

Oxygen is not responsible for the way in which you use any product you purchase from our business. We do not accept responsibility if any hair is installed or cared for incorrectly. This includes damage due to colour treatments, cutting, any other purpose of if any products damage your hair or skin as a result of misuse or failure to adhere to our instructions.

Hair Care & Hair Installation

Oxygen is not responsible for the methods you choose to install and care for your new products. We recommend all hair is installed following our specific instructions or by a professional hair extensionist.

Payment & Currencies

All prices are quoted and provided in Euro. Upon checkout a breakdown of all fees will be shown including postage costs.

We accept most major credit & debit cards. Card payments are processed using the payment gateway Sagepay. Please note that your credit card company may charge you a percentage surcharge in addition to this transaction.

Under no circumstances will we ask you to send us credit card information via email or post. Please do not send cash, cheques, money orders or credit card information via the post to us. We do not accept this as a payment method and all non-cash will be destroyed. Any monies posted will be donated to charity

If you have any queries with regard to your order, please email us at alwyn.oxygenhairdesign@gmail.com

All written correspondence should be sent to

Oxygen Hair
31 Main Street
Midleton
Co.Cork
Ireland